FAQ & Delivery Charges
How much will I be charged for delivery?
Our standard charge for deliveries to Mainland UK is £4.68, no matter how many items you order. However, if you spend more than £50.00 then delivery is free! For overseas orders postage is calculated after you order, based on the weight. You will receive an email with the revised shipping charge and we will not proceed with your order until you have confirmed that the charges are acceptable.
What if I order something which is out of stock?
We do maintain an extensive stock of the products on our website. However, inevitably with such a range of items we may be out of stock of an item you have ordered. This is why we ask customers to allow up to 28 days for delivery.
How can I place my order?
You can place your order via our website or by telephone. We use secure encoding if you choose to enter your card details online. However, if you prefer to telephone us to provide your payment details we have given that option. Please select the 'Telephone option' (for UK orders only). On receipt of your order we will telephone you prior to dispatch to take your payment details.
On occasions customers do inadvertently select the 'telephone order' drop down. Please don't worry if you have. You will not receive the normal screen to enter your card details, but we will telephone you on receipt of your order.
Why have I not been asked to enter my payment details?
You have either chosen the 'telephone order' screen or accidentally clicked on that. Please don't worry. We will contact you to arrange to take these details, by telephone. Should you wish to enter your payment details via the website, please re-submit your order, marking the 'additional informaton' section with the order number of the duplicate you originally entered.
Is ordering online safe?
Everyone at Legend Cookshops is committed to the highest possible customer satisfaction. We use secure encrypting for processing of your credit card details. Our site has also been vetted and accredited by Safe Buy which is approved by the Office of Fair Trading. This ensures the site meets requirements such as secure handling of your information, comprehensive contact information, clearly explained delivery charges and cancellation rights.
What happens if I can't find the product I need?
We have provided a search facility which enables you to find items using key words. However, if you're still having difficulty finding something you require then please do contact us by email or telephone.
Alternatively, you may need something that we haven't, as yet, added to our site. We will always do our best to source particular items for you.
We will always try to contact you should items in your order be out of stock. We will usually be able to give you a date for the product coming back into stock and advise of any possible in-stock alternatives.
I need something urgently, can you help?
We are always happy to answer queries about our current stock, either by email or telephone (01227 709455). If you require a faster postal service than our standard we will endeavor to arrange this. There is usually an extra charge for these postal services but we will advise you before you proceed of the additional charge.
How are orders delivered?
Orders weighing under 3 kg are sent using Royal Mail First Class or Standard Parcels. Orders above this weight are usually sent using courier service. You should expect to receive your order within 1-3 days of dispatch from us.
My order hasn't arrived, what can I do?
We are happy to answer any queries throughout the order process by email or telephone. If possible please have your order reference to hand when you contact us.
I need to make a return, what should I do?
We want you to be completely happy with your order. However, despite our best endeavors things can go wrong. If on receipt there are damaged items in your order then please contact us either by email or telephone. We will then arrange for you to receive a simple form to complete and arrange for a new product to be sent to you or refund you for the item.
Should a product develop a fault during use then again please contact us by telephone or email.
Finally, if you change your mind about your order or part of it after you receive it then provided you return the products to us unused in their original packaging, within 14 days we will arrange for a refund. - This applies to personal customers only, trade or business customers should contact us for advice
Please contact us prior to returning goods so that we can advise you on the best course of action.
How do I place an international order?
We are happy to dispatch orders internationally. We are able to send orders to most countries, including some which are not yet listed in our drop-down box! If your country is not listed then please do get in touch by email and we will be happy to check for you.
International orders can be placed in the normal way via the website. However, please note that as you check out the postage for a UK order will be shown.
After you place your order we will contact you by email to inform you of the revised shipping charge, which is based on the weight of your order. We will not take payment for your order until you have confirmed that you are happy to proceed on the basis of the new order total.
My question still hasn't been answered what can I do?
We've tried to answer the most commonly asked questions here but we are always happy to answer further questions you may have. You can contact us by email, telephone, fax or even letter. Our address and other contact information can be found here